The only governed, sovereign-by-default AI assistant an SME can adopt without an engineer.
Because a trusted local consultant runs it for them. Here is how Wegenty compares to closed cloud CX agents, a DIY open-source stack, and the horizontal copilots already in the suite.
Four ways to give an SME an AI assistant
Sovereignty, governance and delivery are where the archetypes split. Each verdict carries a written label, not a colour.
Wegenty
WegentyGoverned · sovereign · delivered
- Data stays in the building
- YesLocal LLM; knowledge never leaves the building (or an EU region)
- Open-source core
- YesOpen core; one closed component (Cloud Shield)
- Governed projection
- YesPrivate superset → public projection, never the reverse
- Correction loop
- YesUncertainty escalates to a human; the answer becomes knowledge
- No engineer needed
- YesA trusted local consultant installs and runs it for the SME
- Compliance umbrella (Cloud Shield)
- YesLive regulatory posture, audit trail and certification carried for you
- Built for the 40–60 operator
- YesDesigned for the non-technical owner, not the engineer
Cloud CX agents
Sierra · Decagon · Intercom Fin
- Data stays in the building
- NoCloud-bound by architecture; data leaves for processing
- Open-source core
- NoClosed, proprietary platforms
- Governed projection
- PartialGuardrails exist, but no private/public projection boundary
- Correction loop
- PartialAnalytics and feedback, but not a team-owned correction loop
- No engineer needed
- PartialVendor / SI onboarding, aimed at larger teams with budget
- Compliance umbrella (Cloud Shield)
- PartialEnterprise compliance, but liability and posture are not packaged for an SME
- Built for the 40–60 operator
- NoBuilt for product-led teams and enterprise CX orgs
DIY open-source
Ollama + RAG
- Data stays in the building
- YesSelf-hosted, so sovereign — if you operate it yourself
- Open-source core
- YesFully open by definition
- Governed projection
- NoYou would have to build the boundary yourself
- Correction loop
- NoNot built in — another component to assemble
- No engineer needed
- NoAn engineering project — someone has to own the stack
- Compliance umbrella (Cloud Shield)
- NoCompliance is entirely on you to build and self-insure
- Built for the 40–60 operator
- NoBuilt for developers comfortable running infrastructure
Horizontal copilots
M365 · Google
- Data stays in the building
- NoBundled cloud tenancy; processing sits with the vendor
- Open-source core
- NoClosed vendor stack
- Governed projection
- NoNo SME governance boundary between internal and public
- Correction loop
- NoGeneric copilot feedback, not a knowledge-base loop
- No engineer needed
- PartialSelf-serve in the suite; no SME-specific delivery
- Compliance umbrella (Cloud Shield)
- PartialSuite-level compliance, no DSGVO/EU AI Act umbrella for your agent
- Built for the 40–60 operator
- PartialFamiliar tools, but no SME-specific service or governance
The compliance umbrella — DSGVO posture, the EU AI Act and who carries the liability — is unpacked in the frequently asked questions.
Where Wegenty wins each comparison
The moats are distribution, compliance, sovereignty plus openness, the governance architecture, and relationship data gravity — a sovereign on-core CRM whose contacts and history compound into switching cost. Each archetype loses on a different one.
Sierra · Decagon · Intercom Fin
Strong products, but closed and cloud-bound — and sold to product-led teams with engineers and budget. They cannot match sovereignty without cannibalising their own architecture and margins. The wedge is sovereignty plus consultant delivery for the non-technical SMEs they do not serve well.
Ollama + RAG
Free and sovereign — but an engineering project. Someone has to stand up the model, tune retrieval, build the governance boundary and own compliance forever. Wegenty removes the complexity wall: the same sovereignty, packaged with governance and delivered by a consultant, so no engineer is needed.
M365 · Google
Bundled and convenient, but with no governance boundary between internal knowledge and a public-facing agent, and no SME-specific service. The wedge is the governance boundary, local control and a trusted advisor who installs and curates it — instead of a generic copilot bolted onto the suite.
Fork everything but the liability.
The open core can be copied; the defensibility lives in Cloud Shield and the consultant network. Certification under DSGVO and the EU AI Act — fully applicable on 2 August 2026 — flows only through Wegenty, and the customer relationship flows only through your local advisor. It is the same logic behind our guiding principles.
Sierra alternative? Self-host Ollama? The honest answers.
Is Wegenty a Sierra alternative?
Yes — for a different buyer. Sierra, Decagon and Intercom Fin are closed, cloud-bound CX agents sold to product-led teams with engineers. Wegenty is the sovereign, governed, consultant-delivered alternative for the small and mid-sized businesses they do not serve well: a local LLM, knowledge that stays in the building, and a trusted advisor who installs and runs it — no engineering team required.
Why not just self-host Ollama + RAG?
You can — and it is genuinely sovereign and free. But it is an engineering project: standing up the model, tuning retrieval, building the private-to-public governance boundary, and carrying DSGVO and EU AI Act compliance yourself, indefinitely. Wegenty packages the same sovereignty with governed projection, a correction loop and the Cloud Shield compliance umbrella, delivered by a consultant — so a 40–60 operator gets the result without owning the stack.
How is this different from a Microsoft 365 or Google copilot?
Horizontal copilots are bundled and convenient, but they have no governance boundary between your internal knowledge and a public-facing agent, your data is processed in the vendor cloud, and there is no SME-specific delivery. Wegenty keeps knowledge local, projects a private superset into a public agent by review, and is installed and curated by a trusted local consultant.
If the core is open source, what stops a competitor copying it?
The open core can be forked — that is the point. The defensibility lives elsewhere: in Cloud Shield, the one closed component carrying live regulatory posture and certification that no solo operator wants to self-insure, in the consultant network that owns the customer relationship, and in relationship data gravity — once a customer’s contacts and history live in the sovereign CRM on their own core, leaving means abandoning the record, a switching cost that compounds with use. You can fork the code, but not the liability or the accumulated relationship.
See the sovereign, governed alternative on your own knowledge.
Try the interactive demo, or have a trusted consultant walk you through it. No data leaves your building, ever.